Comments on The Beantown Bloggery: Review: My Boltbus Experience

I took Bolt from Boston to NYC last weekend (June ...

2008-06-10T12:25:00.000-04:00

I took Bolt from Boston to NYC last weekend (June 6-9), leaving Friday afternoon and returning Monday morning, total price $35. Departure times were within a half-hour of schedule and travel times each way were less than five hours. Both drivers were friendly and helpful; the new coaches are clean and comfortable; the clientele seemed to be mainly students; and the Wi-Fi appeared to work fine for those who were using it. Recommended if, like the airlines, you know you'll be keeping your reservation, and even if, like me, you're long past your student days.

Good post, thanks for the info.Other Anon: 6:30 P...

2008-06-02T17:41:00.000-04:00

Good post, thanks for the info.

Other Anon: 6:30 PM bus leaving Boston would have left NYC previously at 1:30PM - 2 PM. There should be light traffic on 95 at that hour. Unless something happened on the MassPike inbound, but never have it seen a delay there account for a 90 minute lag.

It sounds like this is a barebones operation. OTherwise it would just be peter pan/greyhound.

You would think though, that if this bus wants to substitute technology for customer service, they at least could send SMS and email updates to customers about arrival/departure times..

Seriously, waiting around until 8? That's nuts. I'd damn near hitchhike before doing that.

Dear Dui, I'm sorry to hear about the loss of your...

2008-05-10T11:26:00.000-04:00

Dear Dui,
I'm sorry to hear about the loss of your knapsack. I'd suggest you try emailing them again to see if you get can get a response. I emailed them shortly after my first bus ride and told the story about the delay and asked if they could provide a customer service numbers. They said no, but at least they responded.

I was on the 1230pm Boston to 34th St. bus and lef...

2008-05-09T22:24:00.000-04:00

I was on the 1230pm Boston to 34th St. bus and left my knapsack that contained all my prescription medicine in the overhead rack above my seat when I got off the bus at 500pm. It had a tag with my name, address, telephone number, and email address. Boltbus does not have a telephone number to call if something goes wrong so I could not immediately call the dispatcher like other bus companies. I sent them an email to customer service when I got home and got a reply that I would be contacted if it was found. That was the last I heard from them as they refuse to respond to my emails. It is like a black hole...nothing. So be warned. If something is amiss and you need to contact the driver of your bus or the bus company you are out of luck. They have your money and that's all they care about. No customer service after they have your money. After that it's get lost.

Friend,The bus you waited for left NYC on a Fri af...

2008-05-05T21:58:00.000-04:00

Friend,

The bus you waited for left NYC on a Fri afternoon. That means hours on the CT turnpike inching along, and arriving late at Boston. NYC to Bos is 6 hours on a Fri, and that probably accounts for the delay. The Bolt schedules say 4hours, but Fri, and Fri was raining, cannot keep a schedule.

I also rode the Bolt Bus this weekend and thought ...

2008-05-05T10:59:00.000-04:00

I also rode the Bolt Bus this weekend and thought the Customer Service was almost too helpful. The driver held the bus up for 20 minutes to help a woman locate her confirmation number via someone's borrowed lap top.